The ETCH Guarantee
ETCH Holds are proudly manufactured in the USA by climbers, for climbers. We stand behind every product we make. Our holds are made from our specially blended polyurethane – one of the strongest in the industry.
Our mission is to provide holds that meet your needs and keep you climbing strong. That is the reason we offer a 30 day no questions asked, no BS exchange/return policy on all holds. If the holds do not meet your needs or you are dissatisfied in any way, we will exchange the item, or refund the purchase price, excluding shipping & handling fees. Please note that we cannot accept exchanges or returns on custom orders. Differences on exchanged items will be added or refunded to your original order less the cost of shipping and handling.
We want you to be happy and climbing! To that end we offer the very BEST guarantee in the climbing industry.
There is a difference between good and great holds. That difference is ETCH!
ETCH Holds warranties its products against breakage or failures due to defects in materials or construction. Any broken holds will be replaced with the same item, or one of equal value if the original is no longer available. The warranty is void in the case of any modification, alteration or abuse of the product by the customer.
ETCH Holds shall in no way be responsible for any incidental or consequential damages arising as a result of proper or improper use of our climbing products.
ETCH tries to make the return process simple and easy. The customer is responsible for return shipping fees and must have a Return Material Authorization number (RMA#) issued by ETCH Customer Service clearly visible on the outside of the package. Please contact customer service at 801-649-4211 for an RMA#. Packages sent to ETCH without a RMA# may incur delays in processing or be refused.
Please send return products to:
ETCH Holds Warranty/Returns
64 Confederate Way
Jasper, GA 30143
Please feel free to contact us with any questions.