Ordering:

Q: Is my credit card transaction secure?

A: Yes! All transactions are completed through Paypal. Your transaction is guaranteed to be safe.

Q: Do you share my personal information?

A: NO!  We will absolutely NEVER share any personal information with other companies!

Q: Where is my package?

A: Your tracking information will be emailed to you as soon as your order has shipped.  If you believe there may be an error or have a question, feel free to contact us.

Q: There is an item missing from my shipment.  What should I do?

A: If there are any problems with your order, please contact us right away, and we will take care of you!

Q: I’d like to place an order for a custom color or product. How do I do that?

A: Please contact us for all custom orders.

Shipping:

Q: How long will it take for my order to ship?

A: Most items ship within 1 to 3 days.  If the item you ordered is not on our shelf, it will take an additional couple of days to manufacture it. Your order will not take longer than 5 days to leave our shop.

Q: What is the cost/time of shipping?

The cost and shipping time depend on what shipping speed you choose, and where you are located.  Our standard shipping method is UPS.  International shipments ship via UPS or FEDEX.  We cannot ship to PO Boxes.  Please contact us for shipping to military bases.

Guarantee and Returns:

Q: Are the holds guaranteed?

A: YES!  ETCH climbing holds are guaranteed against breakage due to manufacturing defects.  We will replace any hold that fits into this category.

Q: What is the return policy?

A: Please check out our comprehensive guarantee and return policy HERE

Holds:

Q: What are ETCH holds made of?

A: Our holds are manufactured out of a specially blended poly-urethane, specifically for us.  We have worked with Chemists at Dow Chemical, and our urethane manufacturer to create the strongest, most comfortable urethane on the market.

Q: Where are the holds made?

A: ETCH climbing holds are proudly manufactured in the USA!  We have partnered with Catalyst, the leading climbing hold manufacturer in the industry to make our holds.

Q: Is all mounting hardware included?

A: All holds and training products come with mounting hardware.  T-nuts are not included, but can be purchased separately.

Q: Which holds are good for a kids wall?

A: We recommend small, juggy style holds for kids walls such as Finger Buckets A, Euro Limestone B and Hybrid Sandstone G. Because no project is the same feel free to contact us so we can cater a package to fit your specific needs.

Q: Are the holds weather resistant?

A:  ETCH holds are weather resistant, however, the colors may fade over time.  Also, stainless steel hardware is needed for mounting climbing holds outside in the elements.  For information regarding our extended UV treatment as well as ordering stainless steel hardware, please contact us.